Human Resources and Payroll

Organizational Development, Learning, and Coaching


Class Information

Class: Customer Service Certificate Program: Dealing with Irate Customers
Date: Tuesday November 19, 2013
Location: Campus: Arlington
Building: Founders Hall
Room: 317
Start Time: 1:30 pm
Duration: 1 hour 30 minutes
Instructor: Robyn Madar
Contact: Name: Bridget Peabody
email: extension: 3-6764
Have you ever had to deal with a person over the telephone who is obnoxious, swearing, or just plain rude? Do you debate hanging up the phone in their ear or listening to the abuse? This class is based on the Telephone Doctor’s® method of customer service and guaranteed to give many examples of how to deal with the irate customer. This is an instructor led interactive class.