Human Resources and Payroll

Organizational Development, Learning, and Coaching


Class Information

Class: Customer Service Certificate Program: What's Wrong With This Picture?
Date: Wednesday March 19, 2014
Location: Campus: Arlington
Building: Founders Hall
Room: 317
Start Time: 10:00 am
Duration: 1 hour 30 minutes
Instructor: Robyn Madar
Contact: Name: Bridget Peabody
email: extension: 3-6764
Description: Watch video vignettes of customer service interactions, identify various blunders and suggest appropriate improvements. This program will challenge participants to think about the root causes of poor service situations as well as brainstorm the solutions. This class features on-the-phone as well as face-to-face examples. Recommended for advanced customer service participants.