Human Resources and Payroll

Organizational Development, Learning, and Coaching


Class Information

Class: Customer Service Certificate Program: Crucial Conversations
Date: Tuesday September 16, 2014
Location: Campus: Arlington
Building: Founders Hall
Room: 308
Start Time: 3:00 pm
Duration: 1 hour 30 minutes
Instructor: Robyn Madar
Contact: Name: Bridget Peabody
email: extension: 3-6764

Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You will learn how to: prepare for high-stakes situations with a proven technique, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything and be persuasive, not abrasive.