GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: The ART of Customer Service
Date:	Friday October 9, 2009
Location:	Campus: Arlington Building: Arlington Original Building Room: 268
Start Time:	10:0 am
Duration:	2 hour 0 minutes
Instructor:	Rick Holt
Contact:	Name: Rick Holt email: hrtrain@gmu.edu extension: 3-4180
Description:	Attend this seminar to learn about providing quality, service, and excellence in your customer service efforts. We will focus on techniques for maintaining a positive attitude, treating customers with respect and taking time to see solutions to customer concerns. Take your customer service to another level with the A.R.T. of Customer Service.

Human Resources and Payroll