GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: Crucial Conversations Workshop
Date:	Thursday June 3, 2010
Location:	Campus: Fairfax Building: Student Union Build. I Room: A
Start Time:	10:00 am
Duration:	2 hour 00 minutes
Instructor:	Robyn Madar
Contact:	Name: HR & Payroll Training Team email: hrtrain@gmu.edu extension: 3-4180
Description:	You have taken classes about crucial conversations and dealing with difficult situations/people - NOW come and put those skills to work. In this workshop you will spend your time PRACTICING those skills learned in other training sessions. Learn these tools and practice so that you can handle any difficult situation or crucial conversation. Come to the class ready to share some stories about a crucial conversation you need to have but are not sure how to handle. Work Place Coaches will be available to handle 1:1 situations.

Human Resources and Payroll