GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: The Internal Customer
Date:	Monday October 5, 2009
Location:	Campus: Fairfax Building: Fenwick Library Room: 202A
Start Time:	12:30 pm
Duration:	1 hour 30 minutes
Instructor:	Rick Holt
Contact:	Name: HR & Payroll Training Team email: hrtrain@gmu.edu extension: 3-4180
Description:	Learn techniques that will enable you to provide first class customer service to your internal customers. An internal customer or internal service provider can be anyone in the organization. An internal customer can be a co-worker, another department, or a distributor who depends upon you to provide products or services which in turn are utilized to create a deliverable for the external customer.

Human Resources and Payroll