GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: What's Wrong With This Picture?
Date:	Thursday January 28, 2010
Location:	Campus: Fairfax Building: Student Union Build. II Room: 3 & 4
Start Time:	1:30 pm
Duration:	1 hour 30 minutes
Instructor:	Rick Holt
Contact:	Name: HR & Payroll Training Team email: hrtrain@gmu.edu extension: 3-4180
Description:	Watch video vignettes of customer service interactions, identify various blunders and suggest appropriate improvements. This program will challenge participants to think about the root causes of poor service situations as well as brainstorm the solutions. This class features on-the-phone as well as face-to-face examples. Recommended for advanced customer service participants.

Human Resources and Payroll