GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: Dealing with Irate Customers
Date:	Tuesday April 6, 2010
Location:	Campus: Fairfax Building: Student Union Build. II Room: 3 & 4
Start Time:	1:30 pm
Duration:	1 hour 30 minutes
Instructor:	Rick Holt
Contact:	Name: HR & Payroll Training Team email: hrtrain@gmu.edu extension: 3-4180
Description:	Have you ever had to deal with a person over the telephone who is obnoxious, swearing, or just plain rude? Do you debate hanging up the phone in their ear or listening to the abuse? This class is based on the Telephone Doctor’s® method of customer service and guaranteed to give many examples of how to deal with the irate customer. This is an instructor led interactive class.

Human Resources and Payroll