GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: Crucial Conversations
Date:	Friday April 23, 2010
Location:	Campus: Prince William Building: Prince William: Occoquan Bldg Room: 203
Start Time:	9:30 am
Duration:	1 hour 30 minutes
Instructor:	Rick Holt
Contact:	Name: HR & Paroll Training Team email: hrtrain@gmu.edu extension: 3-4180
Description:	Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You will learn how to: prepare for high-stakes situations with a proven technique, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything and be persuasive, not abrasive.

Human Resources and Payroll