GMU Human Resources and Payroll: Training

Class:	Customer Service Certificate Program: Crucial Conversations Workshop
Date:	Friday May 7, 2010
Location:	Campus: Prince William Building: Prince William: Occoquan Bldg Room: 203
Start Time:	10:00 am
Duration:	2 hour 00 minutes
Instructor:	Rick Holt
Contact:	Name: HR Training Team email: hrtrain@gmu.edu extension: 3-6764
Description:	Crucial Conversations gives you the tools to handle life's most difficult and important conversations. Review the Crucial Conversations book and method of creating dialogue. Practice difficult conversations with Mason's Workplace coaches. *Crucial Conversations training course is a pre-requisite.

Human Resources and Payroll