Cardinal Human Capital Management (HCM)

This year, Mason held open enrollment for health insurance through Cardinal (the Commonwealth of Virginia’s new online portal). Going forward, Mason employees will use Cardinal to view and/or edit their health insurance, flexible spending account (FSA), and premium reward information.

Frequently Asked Questions

Commonly Reported Issues

During open enrollment, employees were able to make health plan changes and enroll (or re-enroll) in flexible spending accounts using Cardinal. Since Cardinal was implemented shortly before open enrollment, several aspects of the platform created issues while we transitioned over. We've detailed the main issues to be aware of in the drop-down menu below.

If you encounter an issue that is not addressed below, please contact for assistance.